Ordering and Delivery

Shipping Policy

Note: Processing time is the period we need to get your order ready and dispatched. The shipping window only starts counting after your parcel leaves our facility.

Processing Time
Every order is prepared within 3 business days of purchase. This window covers payment confirmation and packing of your items.

Delivery Time
After preparation, your parcel is dispatched and usually reaches you within 7–12 business days. Keep in mind that transit estimates can shift depending on where you live and on how many orders we are handling at the moment.

Shipping Costs
Standard shipping rates are shown at checkout. Expedited shipping is not available for now.

Shipping Insurance
The insurance fee cannot be refunded once a shipment has been processed. It covers transit risk from the moment the parcel is handed to the carrier, and it stays non-reversible even when an order is sent back or refunded in part.

Tracking Your Order
As soon as your order is dispatched, we send you a confirmation email containing a tracking number, so you can follow the parcel all the way to your door.

Undeliverable Packages
When a parcel comes back to us because the address was wrong or incomplete, or because nobody claimed it, we get in touch to confirm the correct delivery details. Extra shipping charges may apply for a second dispatch.

Order Changes
After an order is placed we cannot promise changes to the delivery address or to the order details. If something needs to be adjusted, write to our support team as early as possible. Once the order has been prepared or dispatched, no further changes are possible.

Holiday Shipping Delays
Please allow extra time for deliveries during national holidays or busy sales periods. Carrier slowdowns in those weeks are beyond our control, but we will keep you posted.

Marked as Delivered but Not Received
If tracking says the order was delivered and nothing arrived:

• Look in your mailbox, porch, garage and any other safe drop-off spot
• Check with household members or neighbours who may have taken the parcel for you
• Reach out to your local post office or carrier for the GPS drop-off record

If the parcel is still nowhere to be found, contact us within 5 business days of the delivery date shown in tracking so we can open an investigation.

Lost or Delayed Packages
If your parcel is running very late or seems lost in transit, get in touch with our support team. Courier delays are not under our responsibility, yet we will help trace the order and offer a fair resolution whenever it applies.

 Delivery Carrier
“Shipped via USPS or UPS Ground.”

Tracking Details Clause
“Your tracking details are emailed to you as soon as the order is dispatched. Allow 24 to 48 hours for the tracking status to start updating.”

 Policy for Lost or Delayed Packages
“If 12 business days have passed since dispatch and your order has not arrived, get in touch with our support team. We will help locate the parcel or arrange a replacement where appropriate.”

Customs & Import Duties (for international customers)
 “Orders shipped abroad may attract customs duties, import taxes or handling charges set by the destination country. Those charges belong to the customer and are not part of the product price or of the shipping fee. Your local customs office can give you the exact details.”

Responsibility for Delivery Once Shipped
“From the moment the parcel is handed to the carrier, we are not liable for delays, damage or loss caused by third-party shipping providers. Even so, we are glad to support you with investigations or claims.”

Extended Delays Due to Customs or Local Carriers
“On international routes, customs clearance or local carrier backlogs can stretch delivery times. We recommend following your tracking and contacting your local delivery office if anything looks stuck.”

Refused/Unclaimed Deliveries
Expand existing section:
“When a parcel returns to us after a refusal, an unclaimed delivery or an incorrect address, we will contact you for updated shipping details. Extra shipping charges may apply. Shipping fees on returned or refused orders are not refunded unless the problem was caused by a mistake on our side.”

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Returns and Exchanges
Returns are welcome within 30 days of delivery, under the terms described in our Return & Refund Policy. Return shipping is paid by the customer, except when the item arrived defective or incorrect.

Still have questions? Our team is happy to help — just reach out to our customer support.